The promise
If Cloak Pro doesn't work for you, we will refund your purchase. We would rather give you your money back than make you fight for it.
14-day money-back window
Any first-time Cloak Pro purchase — monthly, annual, or lifetime — is eligible for a full refund within 14 days of the original charge. No screenshots, no exit interviews. Email hvsolanki27@gmail.com from the address you bought with and we will process it within 3 business days.
Monthly subscriptions
You can cancel a monthly subscription at any time from your billing portal link (sent in your receipt). When you cancel, Pro features remain active until the end of the paid period, then Cloak gracefully falls back to the free tier — no data loss, no nag screens.
We do not pro-rate mid-cycle cancellations after the 14-day window. Cancel before the next renewal to avoid being charged.
Annual subscriptions
Annual plans are refundable in full within the first 14 days. After that, we offer a pro-rated refund for the unused months minus the equivalent monthly rate for months used, up to 90 days from purchase. After 90 days, the annual plan is non-refundable but you keep access through the end of the term.
Lifetime / one-time licenses
Lifetime licenses are refundable within 14 days of purchase. After 14 days, lifetime licenses are non-refundable — but they are transferable. Email us and we can move the license to a different account at no charge.
Renewals
Cloak emails you a renewal reminder 7 days before any annual or lifetime renewal. If you forget to cancel and notice the charge within 7 days of the renewal, email us and we will refund the renewal in full as a one-time courtesy.
What we can't refund
A handful of edge cases where the money has already left our hands:
- Third-party AI / STT usage on BYOK. If you use your own OpenAI / Anthropic / ElevenLabs key, those charges go directly to that provider's bill. We can't refund what we never received.
- Managed-tier usage already consumed. If you used more than 80% of a metered managed-tier allotment, we can refund the remaining 20% only.
- Chargebacks. If you have already filed a chargeback with your card issuer, we can't double-refund. Please email us first — it's faster than a chargeback and avoids the account being flagged.
Free tier and BYOK
The free tier and Bring-Your-Own-Key mode have no charge from us, so there is nothing to refund. BYOK charges from OpenAI / Anthropic / Google / Groq are governed by those providers' refund policies.
How to request a refund
- Email hvsolanki27@gmail.com from the address used at checkout.
- Include the order ID from your receipt (helpful but not required).
- We confirm within 1 business day and process within 3 business days.
- Funds arrive in your account in 5–10 business days, depending on your bank.
Disputes
If we disagree about whether a refund applies, we will explain our reasoning in writing and point you to the relevant section above. We will not stonewall — if anything is ambiguous, the benefit of the doubt goes to you.